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Security and Payments

Agreement Between You (the User) and WFH Jobs Australia (Owner and Operator) of wfhjobs.com.au.

Online Security

Firstly, Work From Home Jobs Australia, the Owner, and Operator of wfhjobs.com.au implement several of online security measures on its website. This is to help protect users’ information against loss, misuse, or alteration. Furthermore, The websites use SSL encryption, access control, firewalls, and reCAPTCHA. We aim to always protect your online information. However, as with the use of all Internet sites or electronic storage, we cannot 100% guarantee security. Therefore, Work From Home Jobs Australia will not accept any liability or claims resulting from online security breaches, information hacking, information misuse/alteration, or loss.

Online Payments

Firstly, Work From Home Jobs Australia uses Stripe and PayPal for its online credit card transactions. Stripe and PayPal process online credit card transactions for millions worldwide. However, they provide a safe and secure means of collecting payments via the Internet. Therefore, all online credit card transactions performed on this site using Stripe and PayPal are secure payments.

  • Payments are fully automated with an immediate response.
  • Work From Home Jobs Australia or any outside party cannot view your complete credit card number.
  • Your credit card data is further protected as all transaction data is encrypted for storage.

For more information about Stripe, PayPal, and online credit card payments, please visit www.stripe.com www.paypal.com

Delivery Policy

You will receive an email confirmation containing your order details after ordering an online job package at wfhjobs.com.au.

Furthermore, if you wish to query an online job posting delivery, please contact us at: admin@wfhjobs.com.au

Online Payment Tax Invoice

Work From Home Jobs Australia will automatically email a tax invoice for the online job package payment made. This will occur if a valid email address has been provided.

Furthermore, if you didn’t receive a tax invoice and would like one, please contact us at: admin@wfhjobs.com.au

Refund Policy

Once published online, every employer’s online job ad appears on the wfhjobs.com.au website. During this time, employer users can edit and republish their ads at any time.

Work From Home Jobs Australia understands circumstances that arise from time to time such as; users changing their minds or employers requesting to pull a job ad down immediately after paying for and listing it online.

However, Work From Home Jobs Australia’s policy is, it cannot issue refunds once an online job ad payment has been made on the wfhjobs.com.au website.

An employer user may be granted wfhjobs.com.au online job package credits if the user has experienced downtime. This is, however, on a case-by-case basis, depending on the nature of a technical problem or website failure. Work From Home Jobs Australia reserves the right to grant extra job package credit to users on a case-by-case basis.

If for any reason you are not completely satisfied with your online job package purchase, please email us at: admin@wfhjobs.com.au

Information Security

We take all reasonable steps to ensure your personal information remains secure and confidential and is only used as is reasonably necessary for the proper performance of our functions and activities.

We take a range of measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, these measures include

  • Staff training;
  • Document naming protocols;
  • “Clean desk” procedures;
  • Password protection;
  • Need-to-know and authorisation policies;
  • Policies on a laptop, mobile phone, and portable storage device security;
  • Sensitive and confidential information management policy.

Disclosures

This section deals with our disclosure policies. Personal Information that we hold about you is only disclosed for the primary and related purposes for which it was collected. In this section, you will find out about our policies dealing with:

  • General Disclosures;
  • Related Purpose Disclosures and,
  • Cross Border Disclosures.

General Disclosures

We may disclose your personal information for any of the purposes for which it is primarily held or for a related purpose where lawfully permitted.

We may disclose your personal information where we are under a legal duty to do so.

Disclosure will usually be:

  • internally and to our related entities and,
  • to employers.

In addition to disclosures for general purposes, we may also disclose your personal information for a range of related purposes

Related Purpose Disclosures

We outsource a number of services to contracted service providers from time to time. Our contracted service providers may see some of your personal information. Typically our contracted service providers would include:

  • Software solutions providers;
  • I.T. contractors and database designers and Internet service suppliers;
  • Legal and other professional advisors;
  • Insurance brokers, loss assessors, and underwriters;
  • Background checking and screening agents and,
  • Media, communications, and marketing consultants.

We take reasonable steps to ensure that terms of service with our CSPs recognise that we are bound by obligations to protect the privacy of your personal information and that they will not do anything that would cause us to breach those obligations.

Access & Correction

You have a right to access and correct personal information under the Australian Privacy Principles (APPs).

This section sets out our policy dealing with:

  • Access and,
  • Correction.

Access

Subject to some exceptions that are set out in privacy law, you can gain access to the personal information that we hold about you.

Firstly, if you wish to obtain access to your personal information you should contact us at: admin@wfhjobs.com.au. You will need to be in a position to verify your identity.

We might impose a moderate charge for providing access.

You should also anticipate that it may take a little time to process your application for access as there may be a need to retrieve information from storage. Furthermore, the review of information in order to determine what information can be provided. We will generally respond to your request for access within 10 business days.

Furthermore, if we refuse to give access to the personal information or to give access in the manner requested by you, we will give you a written notice that sets out:

  • the reasons for the refusal except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so and,
  • the mechanisms available to complain about the refusal.

Correction

We will take reasonable steps to ensure the information we hold about you is accurate and up to date where it is practicable to do so. We also rely on you to tell us when there are changes to the personal information that we hold about you. This could be a change of address or a change to your employment status, level & discipline.

If you find that personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you can ask us to correct it by contacting us at: admin@wfhjobs.com.au

We will take such steps as reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant, and not misleading.

If we have disclosed personal information about you that is inaccurate, out of date, incomplete, irrelevant, or misleading, you can ask us to notify the third parties to whom we made the disclosure. Then, we will take such steps (if any) as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.

You should also anticipate that it may take a little time to process your application for correction as there may be a need to retrieve information from storage and review information. We will generally respond to your request for access within 5 working days.

There is no charge to correct information.

In some cases, we may not agree that the information should be changed.

If we refuse to correct your personal information as requested by you, we will give you a written notice that sets out:

  • the reasons for the refusal except to the extent that it would be unreasonable to do so and,
  • the mechanisms available to complain about the refusal.

You may also ask us to associate a statement that the information is contested as being inaccurate, out of date, incomplete, irrelevant, or misleading and we will take such steps as are reasonable to do so.

Complaints

You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy. In this section, you can learn:

  • How to complain and,
  • How your complaint will be handled.

How to Complain

First, make complaints to us about our handling of your personal information in writing.

You can make complaints about our handling of your personal information to: admin@wfhjobs.com.au

How Your Complaint Will Be Handled:

When we receive your complaint:

  • We will take steps to confirm the authenticity of the complaint and the contact details provided to us to ensure that we are responding to you or to a person whom you have authorised to receive information about your complaint;
  • Upon confirmation, we will write to you to acknowledge receipt and to confirm that we are handling your complaint in accordance with our policy.
  • We may ask for clarification of certain aspects of the complaint and for further detail;
  • We will consider the complaint and may make inquiries of people who can assist us to establish what has happened and why;
  • We will require a reasonable time (usually 45 days) to respond;
  • We will suggest possible solutions to you if the complaint can be resolved by procedures for access and correction.
  • If we believe that your complaint may be capable of some other solution we will suggest that solution to you, on a confidential and without prejudice basis in our response.

We suggest that you take your complaint to any recognised external dispute resolution scheme such as the Office of the Australian Information Commissioner. That is if the complaint can be resolved by procedures for access and correction.

See our Terms & Conditions and Privacy Policy for further information.

Firstly, thank you wfh jobs Australia.